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Age & Legal: You must be 18 to order from us, depending on the product there are also age restrictions listed on our site that are enforced. PRIVACY: SatisMax considers Users' privacy very important. SatisMax.com is very committed to protecting the information Users entrust to us. If you are paying by credit card, the charges on your statement will read as originating from Interlot.co our parent company. Read Privacy Policy CANCELATIONS: We do not cancel orders after they have been submitted. The only time we do this is if there is an error on our part, we find attempted fraud or a minor attempting to illegally place an order. We do not have the manpower to deal with those of you who order and cancel on a daily basis; our processing company also charges us money for this each and every time. You are only hurting our true customers by making it impossible for us to keep our prices down or lower them. RETURNS: We do not accept returns on personal use products for obvious reasons including serious Health & Sanitation Issues. For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Items returned without original packaging will NOT be refunded! If you have further questions or problems, please Contact Us. We do Not accept returns on Multimedia items such DVDs and Videos unless factory sealed. There is a 10 day return policy on all items, with the following conditions: * Merchandise must be factory sealed to receive a refund. * Opened items cannot be returned unless defective. * No returns on personal use products including all novelties unless defective. * Shipping charges are not refundable. * Please contact us for an authorization number before returning any items. * We are sorry but we do not pay for postage on returns. * We generally do not believe in charging restocking fees, however, to protect satismax.com against abuse of this policy, We reserve the right to charge a restocking fee (up to 15%) at our discretion. Please allow up to 3 weeks to receive your replacement or refund. RETURN PROCEDURE: The following procedures must be followed or the return will be refused. 1. Please login to your account click on "Returns" and request a RMA (Return Merchandise Authorization) Include a copy of invoice which was received with the product(s).We will enter the information into your order so that the Returns Department will handle your return smoothly. After one of satismax.com representative review your request you can check the RMA status if it's been authorized or declined. (You must be logged in to your account, to follow up on the return status) 2. To obtain a refund for a non-defective product, you must return the product factory sealed. 3. A restocking fee (up to 15%) may apply. 4. Shipping charges are not refundable. You can find more information here Cancelations and Returns FRAUD: We do not tolerate credit-check fraud. If you even attempt to use a stolen credit card you will be prosecuted to the fullest extent of the law, our privacy policy will also be void to anyone who disputes any charge or fraudulently places a charge. SHIPPING INFORMATION: We Ship via: USPS- Priority Mail (3-6 business days) UPS-Ground (up to 1-week) International carriers may vary (we promise times, not companies for international) Most of our International orders are shipped via USPS Priority Mail * Orders for products are processed within 24 hours, and are usually shipped within 2-2 business days. Your order is processed in the order it was placed amongst other orders from other customers. * Out of stock items may take additional time to ship. You can find Shipping and Handling information Here Shipping Options and Costs We have multiple distributors so
your order may come separately depending on availability of items at a
given distributor. Your order is automatically forwarded to the next
warehouse in line until your complete order has shipped. You do not pay
additional shipping if your order has to ship from more than one
warehouse. BEWARE: Large and/or heavy items like expensive love
dolls and large rubber products may cost significantly more to ship than
what we pre-bill you. We WILL BILL YOU LATER for shipping charges that
turn out to be higher. We will also CREDIT if it turns out we
over-billed for shipping. |
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